Last updated: 2026-07-12
This policy explains how to cancel your Sofinos subscription and when you can get a refund. Sofinos is operated by Armologic Ltd. Subscription payments are sold and processed by Paddle.com Market Limited (“Paddle”), which acts as the merchant of record; refunds are issued through Paddle.
You can cancel at any time from your account settings in the app, or by emailing support@armologic.com. When you cancel, your plan stays active until the end of the current billing period and is not renewed after that. You keep access until the period ends.
The Free plan costs nothing and can be used for as long as you like. There is nothing to cancel or refund.
If you are a consumer in the UK or EU, you have a statutory right to cancel a new subscription within 14 days of purchase. In addition, as a goodwill policy we will refund a first-time paid subscription if you request it within 14 days of the initial charge. To request this, email support@armologic.com from your account email.
Renewal charges (the start of a new monthly or annual period) are generally non-refundable, because you can cancel before renewal to avoid them. If a renewal charged unexpectedly, contact us within 14 days and we will review it in good faith.
Approved refunds are returned to your original payment method by Paddle, typically within 5–10 business days depending on your bank or card issuer. Any VAT or sales tax collected is refunded with the eligible amount.
Email support@armologic.com with the email address on your account and, if you have it, your Paddle order or receipt number. You can also manage the purchase and contact the payment provider via paddle.net.
If something looks wrong with a charge, please contact us first — we can almost always resolve it faster than a bank dispute.
Armologic Ltd, 86-90 Paul Street, London, EC2A 4NE, United Kingdom · support@armologic.com
